This site ships to the Singapore

Terms & Conditions Singapore

Terms & Conditions

Welcome to the sg.topshop.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by these terms and conditions. Please also read our Privacy Policy regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please click here to contact our Customer Services team.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.

 

 

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order we shall contact you.

Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:

• the product ordered is unavailable from stock;

• we are unable to obtain authorisation of payment;

• an error is identified within the product information, including price or promotion; and/or if we suspect any fraudulent activity.

In any of these cases, we shall inform you accordingly and if payment of the order has already been made, we shall reimburse you without delay and in any event within no more than 30 days.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Your Delivery

DELIVERY GUIDE AND COSTS
We currently offer standard delivery and tracked and faster delivery for orders delivered to Singapore.

Destination Delivery Type Delivery Times Cost
Singapore Standard  up to 8 days SGD 20 
Sinapore Tracked and Faster  up to 4 days SGD 40

STANDARD DELIVERY
We aim to deliver orders within eight working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not receieved your delivery in nine working days please contact our Customer Services department.

Please note that all orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

TRACKED AND FASTER DELIVERY
We aim to deliver orders within four working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not receieved your delivery in five working days please contact our Customer Services department.

Tracked and Faster orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

OTHER INFORMATION
Please note, no changes can be made to the delivery address after the order has been placed.

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:• 30th March 2018 - Good Friday


• 2nd April 2018 - Easter Monday
• 7th May 2018 - Early May Bank Holiday
• 28th May 2018 - Spring Bank Holiday
• 27th August 2018 - Summer Bank Holiday
• 25th December 2018 - Christmas Day 
• 26th December 2018 - Boxing Day

 

 Please allow an extra working day for deliveries over British Bank Holidays.

 

 

1.    By taking advantage of the Free Standard Delivery offer (the “Offer”) you agree to these terms and conditions.

2.    The Offer entitles you to half price standard delivery (at 10 SGD) on all orders within Singapore. Normal cost of delivery is 20 SGD. Or free standard delivery within Singapore over SGD 120 placed at www.sg.topshop.com.

3.    Topshop’s normal refund and returns policy applies.

4.    This Offer is non-transferable and cannot be exchanged for cash.

5.    Topshop reserves the right to (i) cancel this Offer at any time; (ii) refuse to allow any individual to participate in this Offer (iii) decline to accept order where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

6.    These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

7.    Promoter: Top Shop Top Man trading as Topshop registered no. 1016191 Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Topshop Free Standard Delivery Terms & Conditions

 

 

UK site- Hong Kong & China

 

  1. By taking advantage of the Free Standard Delivery offer (the “Offer”) you agree to these terms and conditions.

 

  1. The Offer entitles customers to free standard delivery within Hong Kong and China on online orders placed at www.topshop.com between 16:01 GMT on Sunday 15th February 2015 (12:01 HKT/ CST Monday 16th February) and 15:59 GMT on Friday 20th February 2015 (23:59 HKT/ CST Friday 20th February). To take advantage of the Offer, please enter the promotional code HAPPYCNY at the checkout.

 

  1. The Offer applies to the standard delivery service only.

 

  1. Topshop’s normal refund and returns policy applies.

 

  1. This Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.

 

  1. Topshop reserves the right to (i) cancel this Offer at any time; (ii) refuse to allow any individual to participate in this Offer (iii) decline to accept order where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

 

  1. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

 

  1. Promoter: Top Shop/ Top Man trading as Topshop registered no. 2317752. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

Malaysia

  1. By taking advantage of the Free Standard Delivery offer (the “Offer”) you agree to these terms and conditions.

 

  1. The Offer entitles customers to free standard delivery within Malaysia on online orders placed at www.topshop.com between 12:01 MYT on Monday 16th February 2015 and 23:59 MYT on Friday 20th February 2015. To take advantage of the Offer, Please enter the promotional code HAPPYCNY at the checkout.

 

  1. The Offer applies to the standard delivery service only.

 

  1. Topshop’s normal refund and returns policy applies.

 

  1. This Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.

 

  1. Topshop reserves the right to (i) cancel this Offer at any time; (ii) refuse to allow any individual to participate in this Offer (iii) decline to accept order where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

 

  1. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

 

  1. Promoter: Top Shop/ Top Man trading as Topshop registered no. 2317752 Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

Singapore

  1. By taking advantage of the Free Standard Delivery offer (the “Offer”) you agree to these terms and conditions.

 

  1. The Offer entitles customers to free standard delivery within Singapore on online orders placed at www.topshop.com between 12:01 MYT on Monday 16th February 2015 and 23:59 MYT on Friday 20th February 2015. To take advantage of the Offer, Please enter the promotional code HAPPYCNY at the checkout.

 

  1. The Offer applies to the standard delivery service only.

 

  1. Topshop’s normal refund and returns policy applies.

 

  1. This Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.

 

  1. Topshop reserves the right to (i) cancel this Offer at any time; (ii) refuse to allow any individual to participate in this Offer (iii) decline to accept order where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

 

  1. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

 

  1. Promoter: Top Shop/ Top Man trading as Topshop registered no. 2317752. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

Tracking Your Order

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.

 

Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services. 


 

 

 

Price & Payment Options

Payment Options

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, and Solo.

If you have paid on your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against one or more third-party fraud prevention schemes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

 

ONLINE SHOPPING MADE SAFE

We are working together with Visa to offer you a safer shopping experience when using your credit card online.

Verified by Visa follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.


ONLINE PROTECTION BENEFITS

• Shop online with added security and peace of mind.

• Your personal password is linked to your card only, and not to your computer.

• This security scheme will help to prevent unauthorised purchases.

HOW IT WORKS

When you reach the checkout process at sg.topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.



HOW TO REGISTER

At the check out you will be given the opportunity to register your Visa.

Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

All returns must be made by post.

 

*You can return an item by post within 28 days of receipt. You are required to return unwanted orders  at your own cost.*
 
*The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.  Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Topshop. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.*

RETURNING GOODS BOUGHT AS SPECIAL OFFER
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for €40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

7 DAY COOLING-OFF PERIOD

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the "RETURNS BY POST" section. You must pay to send the item back, but if you contact Customer Services quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.

Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

Please note, currently all returns are processed by our UK warehouse.

Statutory Rights

Your statutory rights are not affected by our returns policy.

 

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are European. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are inclusive of VAT where applicable.

 

Contact Us

General

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Arcadia Group.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave eu.topshop.com and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Central European Time, unless expressly stated otherwise.

To the fullest extent permitted by law, these terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. These terms and conditions do not affect your statutory rights. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © TOPSHOP

This website is owned and operated by:

Top Shop/Top Man Limited trading as Topshop
Registered in England
Company No. 1016191

Registered address:

Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36